This Privacy Policy explains how Kambro Accommodation & Farmstall (Pty) Ltd (“Kambro”, “we”, “us”) collects, uses, and protects personal information in connection with accommodation bookings, Farm Stall orders, and use of our websites, in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
1. Who We Are
Kambro Accommodation & Farmstall (Pty) Ltd is the responsible party for personal information processed via kambron12.co.za and kambroaccom.co.za. Our website, booking system, and guest database are built and maintained on our behalf by our technology partner, FAQ (Pty) Ltd, who acts as an operator processing data strictly on our instruction. On the N12, 21 km north of Britstown, Northern Cape | PO Box 146, Britstown, 8782, South Africa
2. Information We Collect
• Contact details: name, email address, phone number, postal/delivery address.
• Booking details: arrival/departure dates, accommodation unit, number of adults and children, special requests, and returning-guest/loyalty status.
• Order details: products purchased, delivery, Pudo, or pickup preference, self-catering add-ons, and order history.
• Payment information: processed securely via Yoco, our payment gateway provider — we do not store full card details on our servers. For Instant EFT payments, a bank reference may be visible to our staff for manual confirmation.
• Communication records: enquiries submitted via our contact and booking forms, and any correspondence with us.
• Website usage data: collected via cookies and analytics tools (see Section 7).
3. How We Use Your Information
• To process and manage accommodation booking requests and Farm Stall orders.
• To communicate with you about your booking or order (approval, payment link, confirmations, changes, pickup/delivery arrangements).
• To send marketing communications and offers via our CRM, where you have opted in — you may unsubscribe at any time.
• To recognise returning guests for the automatic 5% loyalty discount on accommodation.
• To prevent double bookings, by syncing booking dates with our Lekkeslaap calendar.
• To comply with legal, tax, and record-keeping obligations.
• To improve our website and services.
4. Legal Basis for Processing
We process your personal information on the basis of: performance of a contract (processing your booking request or order), your consent (marketing communications), and our legitimate business interests (fraud prevention, service improvement), balanced against your rights under POPIA.
5. Sharing Your Information
We share personal information only where necessary to deliver our services, including with:
• Yoco, our payment gateway provider, to process card, Instant EFT, and QR code payments.
• The Courier Guy and Pudo, our delivery and locker-pickup partners, to fulfil courier and Pudo Farm Stall orders.
• Lekkeslaap, to keep booking dates and availability in sync across both platforms and avoid double bookings.
• FluentCRM, our guest database and email marketing system, managed on our behalf by FAQ (Pty) Ltd.
• FAQ (Pty) Ltd, our website and booking/CRM technology partner, who hosts and maintains our systems. We do not sell or rent personal information to third parties for their own marketing purposes.
6. Payment Information
All online payments are processed through Yoco, a secure, PCI-compliant payment gateway held in our own name. We do not have access to, or store, your full card number or security code. For Instant EFT payments, our staff manually confirm receipt against your bank reference within 48 hours.
7. Cookies and Website
Analytics Our website uses cookies to support shopping cart and booking functionality, and analytics tools to understand how visitors use our site. You can control cookies through your browser settings; disabling cookies may affect booking and checkout functionality.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, alteration, or disclosure, including secure hosting, access controls, and use of reputable third-party service providers.
9. Data Retention
We retain booking and order records for as long as necessary to fulfil the purpose for which they were collected, and thereafter as required by tax and legal record-keeping obligations. Marketing communication preferences are retained until you opt out.
10. Your Rights Under POPIA
You have the right to:
• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to processing of your information for marketing purposes.
• Withdraw consent previously given, without affecting processing already carried out.
• Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed. To exercise any of these rights, please contact us using the details in Section 14.
11. Cross-Border
Data Transfers Some of our service providers (for example, email/CRM or hosting platforms) may process data outside South Africa. Where this occurs, we take reasonable steps to ensure the recipient is subject to a similar level of data protection as required under POPIA.
12. Children’s Privacy
Our website and booking/ordering process are not directed at children. Booking and purchasing require an adult 18 years or older; information about children (e.g. number of children on a booking) is collected only as needed to arrange appropriate accommodation.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be highlighted on our website.
14. Contact Us / Information Officer
Information Officer: Wilma Strauss
Kambro Accommodation & Farmstall (Pty) Ltd
On the N12, 21 km north of Britstown, Northern Cape | PO Box 146, Britstown, 8782, South Africa
Tel: 053 672 0408 | Cell: 083 800 0014 | Contact us online
Information Regulator (South Africa): enquiries@inforegulator.org.za | www.justice.gov.za/inforeg/