Terms and Conditions

These Terms & Conditions (“Terms”) govern (a) accommodation bookings made for Kambro Accommodation & Farm Stall, and (b) purchases made through the Kambro Farm Stall online shop, whether made via kambron12.co.za (our booking and shop platform), kambroaccom.co.za, telephone, or in person. By submitting a booking request or placing an order, you (“the Guest” or “the Customer”) agree to be bound by these Terms.

• “Company”, “we”, “us”, “our” means Kambro Accommodation & Farmstall (Pty) Ltd. Our website and booking/shop platform is built and maintained on our behalf by our technology partner, FAQ (Pty) Ltd.
• “Guest” means any person who requests or holds a booking for accommodation at Kambro.
• “Customer” means any person who purchases products from the Kambro Farm Stall online shop, whether or not they are also a Guest.
• “Booking Request” means a request for specific dates and a unit submitted via kambron12.co.za, which becomes a confirmed booking only once approved by us and paid in full.
• “Products” means Farm Stall goods (padstal, frozen, fresh baked, and self-catering items) offered for sale online or in-store.
• “Website” means kambron12.co.za and kambroaccom.co.za and any successor domains we operate.

2.1 Making a Booking — Request and Approval
Kambro stays in control of every booking. Booking requests are not confirmed reservations. The process is:
• You submit a booking request via kambron12.co.za, specifying the unit, dates, and number of guests (adults and children).
• Our staff review your request against real-time availability and any operational requirements.
• If approved, you will receive a secure Yoco payment link by email. [We aim to respond to booking requests within a set turnaround time — to be confirmed and added here.]
• Your booking is confirmed automatically once full payment is received via the payment link.
• You will receive a booking confirmation email with your booking details and arrival information.
We reserve the right to decline a booking request. No payment is taken and no booking exists unless and until a request has been approved and paid in full.

2.2 Availability
Availability shown on kambron12.co.za is drawn in real time from our Lekkeslaap calendar via a two-way sync, so that confirmed bookings on either platform automatically block those dates on the other. In the rare event of a technical sync delay resulting in a request for dates that are no longer available, we will contact you immediately to offer alternative dates or a full refund.

2.3 Rates and Payment
Rates shown on kambron12.co.za are the same as those on Lekkeslaap — there is no price difference between platforms. Rates are quoted in South African Rand and are inclusive of VAT where applicable.
Once your booking request is approved, full payment is required via our secure Yoco payment link (card, Instant EFT, or QR code) to confirm your stay. There is no partial deposit option — the full amount is paid up front once approved.
If you pay by Instant EFT, please allow up to 48 hours for your payment to be confirmed and your booking finalised, as EFT payments are verified manually by our team.

2.4 Returning Guest Loyalty Discount
Returning guests who book directly through kambron12.co.za while logged in to their guest account automatically receive a 5% loyalty discount on accommodation.

2.5 Cancellations and Refunds
If you need to cancel a confirmed booking, the following refund tiers apply:
• More than 1 month before check-in: 90% refunded.
• More than 2 weeks before check-in: 50% refunded.
• Less than 2 weeks before check-in: no refund.
Approved refunds are processed to your original Yoco payment method. Date changes are subject to availability and may be treated as a new booking request depending on how close to arrival the change is requested.

2.6 Check-In and Check-Out
Check-in and check-out times will be confirmed and added here. [Placeholder — please confirm actual times, e.g. check-in from 14:00 and check-out by 10:00, so this can be finalised.]

2.7 Guest Conduct and House Rules
• The number of guests per unit (adults, children, and infants) must match what was confirmed at the time of booking.
• Braai (BBQ) fires must be fully extinguished and supervised at all times; open veld fires are strictly prohibited given wildfire risk in the Karoo.
• Smoking is not permitted inside any chalet, cottage, or indoor area.
• Pets are welcome only where confirmed in advance for a specific unit.
• Guests are asked to be considerate of other guests with regard to noise, particularly after 22:00.
• The Company reserves the right to refuse accommodation or request a Guest to vacate the premises, without refund, in cases of serious misconduct, damage, or breach of these rules.

2.8 Liability for Damage
Guests are responsible for any damage caused to the property, units, or their contents beyond fair wear and tear during their stay, and may be liable for the reasonable cost of repair or replacement.

2.9 Force Majeure
Neither party will be liable for failure to perform an obligation under these Terms where this is due to circumstances beyond reasonable control, including but not limited to extreme weather, load shedding, fire, flood, road closures on the N12, or other acts of God. Where we cannot honour a confirmed booking due to such an event, we will offer an alternative date or a full refund.

3.1 Product Categories
The Farm Stall shop on kambron12.co.za offers the following categories, each with different fulfilment options:
• Padstal products (jams, chutneys, rusks, spices, dried goods, gifts, and similar items): available to order online at any time, with courier delivery, Pudo locker pickup, or local Farm Stall collection nationwide.
• Frozen products (e.g. Karoo lamb, springbok, pies): pre-order only. Not available for courier or Pudo delivery — collected on arrival or departure at the Farm Stall.
• Fresh baked goods (e.g. melktert, koeksisters): pre-order with lead time. Not available for courier or Pudo delivery — collected on the arranged day at the Farm Stall.
• Self-catering meal add-ons (braai packs, ready-to-braai items, roosterkoek, salads, and other specials): pre-ordered as part of your accommodation booking checkout — see Section 3.5.
Frozen, fresh baked, and self-catering items are collection-only for food safety reasons and to ensure everything is prepared fresh for your visit.

3.2 Product Information and Allergens
All food products list applicable allergen information as required by law. Kambro Accommodation & Farmstall (Pty) Ltd is responsible for the accuracy of all product names, descriptions, prices, and allergen information published on the shop. If you have a specific allergy or dietary requirement, please contact us before ordering.

3.3 Orders and Payment
An order is confirmed once payment has been successfully processed via Yoco (card, Instant EFT, or QR code) and you have received an order confirmation email. Instant EFT payments may take up to 48 hours to confirm. We reserve the right to cancel and refund any order we cannot fulfil due to stock unavailability, in which case we will contact you as soon as possible.

3.4 Delivery and Collection
Depending on the products ordered, you may be offered the following fulfilment options at checkout:
• Courier delivery nationwide via The Courier Guy, with rates calculated at checkout (padstal products only).
• Locker pickup nationwide via Pudo (padstal products only).
• Local collection at the Kambro Farm Stall, on a date and time you select — or aligned to your booking arrival/departure date if you are also staying with us.
As noted in Section 3.1, frozen and fresh baked products are collection-only and are not available for courier or Pudo delivery.

3.5 Self-Catering Meal Add-Ons
When booking a chalet, you can add self-catering meal options to your stay during checkout — these are added to your booking total and paid for in the same transaction. Selected items are prepared and ready for your arrival.
Because these are prepared specifically for your stay, changes or cancellations to self-catering add-ons [must be requested at least a set number of hours/days before arrival — lead time to be confirmed] and cannot be refunded once preparation has begun.

3.6 Risk and Ownership
Ownership and risk in Products pass to the Customer on collection (local pickup or Pudo locker collection) or on handover to the courier at the recorded delivery address (The Courier Guy). We recommend checking perishable items on collection or immediately on delivery.

3.7 Returns and Refunds
Returns, exchanges, and refunds for Farm Stall Products are governed by our separate Returns & Refunds Policy, available on our website, which forms part of these Terms.

4.1 Intellectual Property
All content on the Website, including text, photographs, logos, and the Kambro name and branding, is the property of Kambro Accommodation & Farmstall (Pty) Ltd or its licensors and may not be reproduced without written permission.

4.2 Limitation of Liability
To the fullest extent permitted by South African law, the Company will not be liable for any indirect, incidental, or consequential loss arising from use of the Website, a booking, or a Product purchase. Nothing in these Terms limits any right or protection you have under the Consumer Protection Act 68 of 2008 that cannot lawfully be excluded.

4.3 Indemnity
Guests and Customers use the accommodation, farm, and facilities at their own risk. Guests agree to indemnify the Company against any claim arising from their own negligence or that of persons in their party, save where caused by the Company’s gross negligence.

4.4 Governing Law and Jurisdiction
These Terms are governed by the laws of South Africa. The parties submit to the non-exclusive jurisdiction of the courts of the Northern Cape.

4.5 Changes to These Terms
We may update these Terms from time to time. The version in force at the time of your booking request or order will apply. The “Last updated” date at the top of this document reflects the most recent revision.

4.6 Contact Details
Kambro Accommodation & Farmstall (Pty) Ltd
On the N12, 21 km north of Britstown, Northern Cape | PO Box 146, Britstown, 8782, South Africa
Tel: 053 672 0408 | Cell: 083 800 0014 | Contact us online